Who we are
Suggested text: Our website address is: https://resiliencehhc.com.
Resilience Home Care LLC – Privacy Policy
Effective Date: June 2, 2025
Resilience Home Care LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us, in compliance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
1. Information We Collect
We may collect the following types of information when you interact with us, request services, or use our website:
Personal information (name, address, phone number, email)
Health information necessary for providing home care services
Payment and billing information
Emergency contact details
Scheduling and service preferences
2. How We Use Your Information
We use your information only for purposes related to your care and our operations, including:
Providing and managing home care services
Communicating with you about your care plan
Billing, insurance claims, and payment processing
Coordinating with healthcare providers, as authorized by you
Meeting legal, regulatory, and accreditation requirements
3. HIPAA Compliance and Your Health Information
Under HIPAA, we are required to:
Maintain the privacy and security of your Protected Health Information (PHI)
Provide you with a Notice of Privacy Practices outlining your rights
Use or disclose your PHI only as permitted or required by law
Allow you to access and request corrections to your PHI
Provide an accounting of certain disclosures, upon request
We will never sell, rent, or share your PHI for marketing purposes without your written authorization.
4. Information Sharing
We may share your information only with:
Authorized staff and caregivers directly involved in your care
Healthcare providers, hospitals, or facilities, as permitted by law
Insurance companies or Medicaid/Medicare for payment purposes
Legal or regulatory agencies when required by law
5. Website and Online Forms
If you submit information through our website (such as contact or service request forms), it will be transmitted securely and used only for the purpose stated. However, please avoid sending sensitive medical information via unsecured email.
6. Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
7. Your Rights
You have the right to:
Access and receive a copy of your health information
Request corrections to your records
Request restrictions on certain uses or disclosures
Receive a list of disclosures we have made of your health information
File a complaint without fear of retaliation if you believe your rights have been violated
8. Contact Us
If you have any questions about this Privacy Policy or your rights under HIPAA, please contact:
Resilience Home Care LLC
39111 Six Mile Rd, Livonia, MI 48152
Phone: (734) 680-2480
Email: resiliencehhc94@gmail.com add this to the website its a privacy policy link to our clients
and help that they can be able to esign it or make it like a google form for them to sign its like HIPPA protection
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.